Datacom Tech Solutions stands behind 100% customer satisfaction with our unlimited free revision policy. Clients are allowed to enhance or modify their initial design brief through their account area without additional charges.
In the event of any duplicate charge due to a processing error, failure to meet specific design requirements, or inability to complete your design order in accordance with the delivery policy, you will be eligible for a full refund of the design order amount.
If you are dissatisfied with any design services provided by Datacom Tech Solutions, you may submit a refund request within five (5) days of receiving your initial design concepts. If no refund request is submitted within five days, it will be assumed that you are satisfied with the initial designs.
For Special or Combo packages, the same refund policy applies as with single packages.
If there is no communication from the client for more than three weeks despite multiple follow-ups from Datacom Tech Solutions through email or calls, the project will be placed on hold. A reactivation or reinstatement fee may apply when the client resumes communication.
Please note that once the initial design has been delivered and at least one revision has been requested, a change of mind will no longer qualify for a refund.
All refund requests must be submitted to the support department. Datacom Tech Solutions reserves the right to approve or decline refund requests based on the circumstances and any violation of the user agreement.
Datacom Tech Solutions offers unlimited revisions to ensure maximum customer satisfaction. However, under our fair usage policy, each project is limited to a maximum of 30 revisions. Any revisions requested beyond this limit may incur additional charges.
To request a refund, please contact our support team using one of the following methods:
Our team will first attempt to resolve the issue under the revision policy. If the concern remains unresolved, your case will be reviewed by our refund department and you will be notified of the decision via email.
Once a refund is approved, all design rights are automatically transferred back to the company. You will not retain any ownership or usage rights for the designs, content, or work products created during the project.
Datacom Tech Solutions may also share copyright acquisition information with relevant copyright agencies to ensure refunded designs are not reused as original designs.
The Account Area is provided as the primary communication tool between the client and the company. Clients are responsible for regularly checking their account area to review updates, provide feedback, or respond to designer queries.
Failure to check the account area does not qualify as a valid reason for refund requests. If you experience difficulty navigating the account area, our customer support team is available to assist you.
All design files are delivered to the client’s account area according to the delivery schedule mentioned in the order confirmation email.
An email notification will also be sent once the design files are available in the account area. All policies related to revisions and refunds are based on the date and time when the design files are delivered to the client’s account area.
For urgent requirements, we offer a Rush Delivery service that allows clients to receive initial logo concepts within 24 hours for an additional fee of $100.
Datacom Tech Solutions provides unlimited revisions to ensure client satisfaction. Clients may request revisions without additional charges as long as the original design concept remains unchanged.
The standard turnaround time for revisions is approximately 48 hours.
If you believe that your copyrighted work has been copied or used without authorization on our website, please provide the following information:
By using our services, you agree to comply with all applicable laws and regulations, including any relevant export control laws.
Any disputes related to services purchased through this website must first be submitted to our Dispute Handling Department for resolution.
Disputes or chargebacks initiated without prior communication with Datacom Tech Solutions may result in the immediate termination of ongoing services and future business relationships.
The company reserves the right to dispute chargeback claims and present evidence of service delivery and communication records.
For refund requests or any inquiries regarding this policy, please contact our support team:
Email: info@datacomtechsolutions.com
Phone: (217) 481-3340
Clients are encouraged to review all policies available on our website, including pricing policies and service terms. Datacom Tech Solutions reserves the right to modify these policies at any time.
If any part of these policies is found to be invalid or unenforceable, the remaining sections will remain fully valid and enforceable.
Official communication with the company can be conducted through the following channels:
Communication through other methods will not be considered valid.
Clients may browse our website and receive notification services such as email updates free of charge. There is no obligation to purchase any service.
Clients may unsubscribe from any notification service at any time by accessing the “My Account” section on the website or contacting customer support.
By submitting a form and signing up for text messages, you consent to receive marketing messages such as promotions or cart reminders from Datacom Tech Solutions. Message frequency may vary and standard message and data rates may apply. You may unsubscribe at any time by replying STOP or using the unsubscribe link.
Clients may occasionally receive updates regarding new services, important website changes, or promotional offers from Datacom Tech Solutions. You can modify your notification preferences anytime through your account dashboard.
The use of stolen credit cards is strictly prohibited and considered a criminal offense. Datacom Tech Solutions actively cooperates with federal and state agencies to report and investigate fraudulent transactions.
